Last updated: March 7, 2026
Terms & Conditions
1. Agreement to Terms
By accessing or using the services provided by Take Wing Artistry Inc., operating name TWA Studio ("Company," "we," "us," or "our"), located at 3202 32 St, Vernon, BC V1T 5M6, Canada, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services
TWA Studio provides web design, development, digital marketing, SEO, and related services. Our services include but are not limited to:
Custom website design and development
WordPress and e-commerce development
Search engine optimization (SEO)
Brand design and graphic design
Social media management
Website maintenance and support
3. Project Proposals and Agreements
All projects will be outlined in a separate proposal or contract that specifies the scope of work, timeline, deliverables, and pricing. The proposal, once accepted, becomes part of these Terms and Conditions. Any changes to the project scope must be agreed upon in writing and may result in additional charges.
4. Payment Terms
Payment terms are as follows:
A deposit of 50% is required before work begins on any project
The remaining balance is due upon project completion, before the final files are delivered or the website goes live
For ongoing services (crm, maintenance, SEO, social management, etc.), invoices are issued monthly and due within 5 days
Late payments may incur a fee of 2% per month on outstanding balances
We accept payment via e-transfer and credit card only
5. Client Responsibilities
To ensure timely project completion, clients agree to:
Provide all necessary content, images, and information in a timely manner
Respond to requests for feedback and approvals within 5 business days
Ensure all provided content does not infringe on third-party intellectual property rights
Provide accurate login credentials for any required third-party services
Delays caused by client non-responsiveness may result in extended timelines and potential additional charges.
6. Intellectual Property
Upon full payment, clients receive full ownership of the final deliverables, including website files, design assets, and content created specifically for their project. TWA Studio retains the right to:
Display completed work in our portfolio and marketing materials
Retain ownership of any proprietary tools, code libraries, or templates developed independently
Use general knowledge and techniques gained during the project for future work
7. Revisions and Approvals
Our project packages include a reasonable number of revisions as specified in your proposal. Additional revisions beyond the included amount will be billed at our standard hourly rate of $125/hour. Final approval from the client is required before any website goes live or files are delivered as final.
8. Website Hosting and Third-Party Services
TWA Studio can assist with setting up hosting but does not provide hosting services directly. Clients are responsible for their own hosting fees, domain registration, and any third-party services (email marketing platforms, payment processors, etc.). We are not liable for any issues arising from third-party service providers.
9. Warranties and Disclaimers
TWA Studio warrants that all work will be performed professionally and to industry standards. However, we do not guarantee:
Specific search engine rankings or traffic results
Revenue or sales increases from website or marketing services
Compatibility with all browsers, devices, or future software updates
Uninterrupted or error-free operation of websites
Our services are provided "as is" without warranties of any kind, express or implied, except as expressly stated in this agreement.
Our services are provided "as is" without warranties of any kind, express or implied, except as expressly stated in this agreement.
10. Limitation of Liability
To the maximum extent permitted by law, TWA Studio's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project or service in question. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
11. Cancellation and Refunds
Either party may cancel a project with 30 days written notice. In the event of cancellation:
The initial deposit is non-refundable and covers work completed up to the cancellation date
All invoices due prior to written notice will remain due and owed to TWA Studio
If work completed exceeds the deposit amount, the client will be invoiced for the additional work
No refunds will be issued for completed and delivered work
Monthly service fees (maintenance, SEO) are non-refundable but may be cancelled with 30 days notice
12. Confidentiality
Both parties agree to keep confidential any proprietary information, trade secrets, or sensitive business information shared during the course of the project. This obligation survives the termination of our business relationship.
13. Indemnification
The client agrees to indemnify and hold harmless TWA Studio from any claims, damages, or expenses arising from content provided by the client, including but not limited to claims of copyright infringement, defamation, or violation of any laws or regulations.
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any disputes arising from these terms or our services shall be resolved in the courts of British Columbia.
15. Changes to Terms
TWA Studio reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
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